A full support-ticket system is on the way. Until it launches, the FAQ below covers the most common questions — and you can reach us via the contact options at the bottom of this page.
Install from your browser's add-on store, or load the package from your account. Once installed, the magenta shield icon appears in your toolbar.
Click the Magentoweb toolbar icon → Upgrade → paste the license key from your order page or confirmation email → your tier unlocks immediately. Activation happens entirely on your device.
Your key is shown on your order page right after payment (card is instant; crypto appears once the network confirms). Bookmark that page — you can return to it any time. If you entered an email, we also send the key there.
Magentoweb licenses are time-based (1, 3, 6, or 12 months). When yours lapses, the popup shows a “Renew” prompt — grab a fresh key from the pricing page and paste it in.
Make sure you're on the latest version. The popup uses a fixed dark theme for readability; the light/dark setting applies to the dashboard.
Toggle protection off for that site from the popup, or let us know via the contact options below so we can tune the filters.
Ticket system launching soon. In the meantime, reach out at [email protected].